Frequently asked questions
General
Are your products safe for mother and baby?
Absolutely. All our products have been tested and approved in the Netherlands according to the strictest European guidelines and standards. They are free from BPA and other harmful substances, safe to use, and suitable for daily contact with skin and breast milk. At Evite, safety always comes first.
Can I get personal advice for my purchase?
Certainly. Our team is ready to help you choose the product that best suits you. Via email, WhatsApp, or social media, we answer your questions, provide tailored advice, and give you all the information you need to make a good choice.
How do I know which product suits me best?
On every product page, you will find clear explanations and benefits for each product. On this page, you can also read more about the differences. Still not sure? We are happy to provide you with personal advice via email or WhatsApp.
What if I am not satisfied?
You can try your product at your leisure for 30 days. If it’s not what you’re looking for, you can simply return it. We do ask that you return the product neatly, clean, and complete so that we can process it properly.
Delivery & Returns
When will my order be delivered?
Orders are processed and shipped on business days immediately. Delivery times vary by country.
On the product page, you will always find the exact delivery times for your country and automatically receive a Track & Trace as soon as your order has been shipped.
Do I have to pay shipping costs?
No, with Evite the shipping is always free, regardless of the destination country.
Track and modify order
As soon as your order has been shipped, you will automatically receive an email with a track and trace link. Through this link, you can track your package and usually also adjust the delivery time via the carrier's page.
Did not receive an email? Check your spam or contact us at info@eviteshop.nl.
Not satisfied? We are happy to think along with you
Sometimes a product doesn't fit perfectly or something goes wrong. Don't worry, we can often easily resolve it for you. Feel free to contact us before you return anything.
If you still want to return
You have 30 days to send back your order. As soon as we receive your return, we will refund the full amount excluding shipping costs.
Good to know
Return costs are at your own expense and average 6.95 euros.
The product must be complete and in its original condition and packaging.
If the product is damaged or used beyond what is necessary to try it, a depreciation may apply.
Email us at info@eviteshop.nl with your order number. We are happy to assist you.
Discover the differences between our products
What is the difference between the breast pumps?
All Evite breast pumps offer the same powerful performance, battery life, and accessories, but differ in design, features, and ease of use. Below you will find the main differences per model:
Evite Maxi – Powerful and versatile
✔ Design: Modern design with a larger display.
✔ Features: 4 modes, 12 levels, and an extra stimulation mode.
✔ Use: Ideal for daily and intensive use.
✔ Noise level: Discreet, but slightly less quiet than the Slim.
Evite Slim – Compact and quiet
✔ Design: Small and lightweight, perfect for on the go.
✔ Features: 3 modes, 12 levels, without stimulation mode.
✔ Use: Ideal for mothers who want to pump discreetly and flexibly.
✔ Noise level: The quietest breast pump in the Evite series.
Evite Nova – The most versatile choice
✔ Design: Stylish and compact with a user-friendly display.
✔ Features: 4 modes, 15 levels for ultimate control.
✔ Use: Ideal for those who want to combine comfort and versatility in one breast pump.
✔ Noise level: Comparable to the Maxi.
Accessories: All Evite breast pumps come with the same complete set of accessories.
Which breast pump suits me best?
✔ Evite Slim – Ideal for mothers who want a light, quiet, and compact breast pump for on the go.
✔ Evite Maxi – Ideal for daily use thanks to the powerful and reliable performance.
✔ Evite Nova – Ideal for mothers looking for extra adjustment options and flexibility.
All Evite breast pumps have the same performance and accessories – choose the pump that best suits your needs!
What is the difference between the bottle warmers?
Evite Portable Bottle Warmer Wireless
Use your own baby bottle
✔ Warms bottles directly from brands such as Philips, Dr. Brown, Difrax, and many more
✔ Includes 3 adapters (39 mm, 53 mm, 56 mm)
✔ 4 settings: 37°, 40°, 45°, 50°
✔ Rechargeable (8800 mAh)
✔ Small and compact
Ideal if you want to keep using your own bottles.
Evite Portable Bottle Warmer On the Go
Replaces the bottle
✔ Fill directly with water or milk
✔ No adapters needed
✔ 4 settings: 37°, 40°, 45°, 50°
✔ Rechargeable & Large battery (13,500 mAh)
Perfect for on the go without separate bottles
Our Safety and Dutch Quality Marks
Safety you can trust
At Evite, everything revolves around comfort, reliability, and safety. Our breast pumps and bottle warmers have been thoroughly tested and fully approved according to European laws and regulations. The inspection was carried out in the Netherlands, and we have an official certificate of conformity.
CE certified according to European directives
Our products are certified according to three important EU directives:
- EMC Directive (2014/30/EU): prevents interference with other devices such as baby monitors
- RoHS Directive (2011/65/EU): restricts the use of hazardous substances in electronics
- Low Voltage Directive (2014/35/EU): ensures electrical safety during normal use
These certifications are not optional, they are your assurance.
Tested according to the strictest European standards
Tested according to the strictest European standards
Our products are tested according to leading EN and IEC standards, including:
- EN IEC 55014-1:2021 – Emission limits for household appliances
- EN IEC 55014-2:2021 – Immunity to external disturbances
- EN IEC 61000-3-2:2019/A1:2021 – Limitation of harmonics in power consumption
- EN 61000-3-3:2013/A1:2019 – Limitation of voltage fluctuations and flicker
- EN 63000:2018 – Assessment of substances according to the RoHS directive
- EN IEC 60335-1:2023 + A11:2023 – General safety requirements for electrical household appliances
- EN 62233:2008 – Limitation of exposure to electromagnetic fields
These standards guarantee that your breast pump is not only safe but also reliable, durable, and operates without interference. Exactly as you would expect.
Safe material in contact with breast milk
All parts that come into contact with milk or skin are:
- Completely food safe
- 100% BPA-free and free from other plasticizers or harmful substances
- Approved according to the official Food Contact Material (FCM) directive
Many providers only claim “BPA-free,” but at Evite we go further, for maximum peace of mind in daily use.
In short: what you get
- CE certified according to the strictest EU requirements
- No interference, no unsafe radiation
- Completely food safe and free from harmful substances
- Tested and approved in the Netherlands
Cleaning and Lifespan of the Flask
How do I clean the flask?
Everything can be cleaned with water except the motors. These must not get wet. There is a chance that this could damage the display.
The breast pump is easy to clean with warm water (30 degrees), or by boiling it in water for 4-5 minutes. We do not recommend the dishwasher. There is too great a chance that parts will shrink or crack. We recommend hand washing with liquid dish soap. This way, the lifespan of the parts is the longest. Afterwards, the parts can be dried with a hydrophilic cloth, or left to air dry on a clean cloth.
Don't forget to consult the manual of your breast pump for specific cleaning guidelines.
How long do parts last?
Parts are very important for our breast pumps. If a part is defective, there is a good chance that the motor will also become defective because the motor cannot run smoothly and will wear out quickly. This is immediately noticeable in suction power. If suction power decreases, a valve may not be seated properly or may be defective.
The lifespan of valves is 3-6 months.
The other silicone parts have a longer lifespan of 6-10 months.
The motor and the container do not need to be replaced.
My parts are already broken, what now?
It can occasionally happen that something breaks prematurely. First of all, we provide a 1-year warranty on the pump. Contact us and we will resolve it from there. We have already helped many mothers positively and you will be the next!
Handy tips for optimal pumping
The breast pump hurts, what now?
Pain during pumping can have various causes, but it is important to address any issues quickly. Here are some tips and advice for dealing with pain during pumping:
1: Incorrect breast shield size. Check if the shield or flange fits properly. A shield that is too large or too small can cause friction and pain. It is important to measure the nipple and add 1-2mm. This is because the nipple always expands slightly during pumping. There is a card included in the box that allows you to measure the nipple size.
2: Incorrect suction strength. Adjust the suction settings to a level that feels comfortable. Start with a lower suction strength and gradually increase it until you find a level that is effective but not painful.
3: Insufficient lubrication/cream. Use lanolin or vegetable oil to gently lubricate the nipple and breast shield before you start pumping. This can help reduce friction and irritation.
4: Incorrect position and sessions that are too long. Limit the duration of pumping sessions. Sessions that are too long can lead to overstimulation and pain. Try to limit sessions to about 15-20 minutes per breast. Also, ensure a comfortable sitting position during pumping. Use pillows to support the breast and avoid leaning forward, which can cause extra pressure on the breast.
5: Stress and tension. Find a relaxed environment to pump in. Stress and tension can affect milk flow and cause pain. Take time for yourself and relax during pumping.
How do I pump as efficiently as possible with my Evite pump?
Efficient pumping is important to save time and stimulate optimal milk production. Of course, we also want the best for your little one. Here are some handy tips for you.
1: Pump at regular times. Maintain a regular pumping schedule, similar to your baby's feeding times. Regular pumping promotes milk production.
2: Pump both sides simultaneously. If you have purchased a 2-pack, consider pumping both sides at the same time. This can increase total milk production and shorten pumping time.
3: Adjust suction strength and speed. Experiment with the suction strength and speed of our pump to determine what is most comfortable and effective for you.
4: Massage your breasts before pumping and use warmth. Gently massage your breasts and nipples before you start pumping. This can stimulate the let-down reflex and facilitate milk release. Also, apply warmth to your breasts. This can improve blood flow and stimulate milk flow.
5: Take breaks if needed. Listen to your body. If you feel your milk flow slowing down, take a short break and try again.
Other questions and solutions
1: Insufficient milk production during pumping:
• Possible causes: Stress, fatigue, irregular pumping, or poor pumping technique.
• Solutions: Create a relaxed environment, pump at regular times, ensure adequate rest, and improve your pumping technique.
2: Difficulty with let-down reflex:
• Possible causes: Stress, distraction, or lack of a stimulating environment.
• Solutions: Try to relax, use warmth on your breasts, look at a photo of your baby, or listen to soothing music to encourage the let-down reflex.
3: Low suction power of the pump:
• Possible causes: Problems with the pump motor, parts have not been replaced for a long time, or are not fitted properly. Possibly wear and tear.
• Solutions: Check the parts. Are they still properly fitted and do they appear to be in good condition? Then contact us. Otherwise, we recommend purchasing new parts.
4: Milk flow stops prematurely:
• Possible causes: Insufficient stimulation, problems with the pump motor, or clogged milk ducts.
• Solutions: Ensure sufficient stimulation, check the pump motor and breasts for blockages.
5: Lactation consultant. If you continue to experience problems during pumping, consulting a lactation consultant or contacting the pump manufacturer’s customer service can also be helpful. These professionals can provide personalized advice based on your specific situation.
Is your question not listed?
Do you have another question? Feel free to send us an email at info@eviteshop.nl and we will be happy to assist you!
